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Description
In today’s challenging work environment, individuals are encouraged
to take responsibility and make individual contributions. Projects
are often undertaken by cross-functional and multi-functional teams
which afford many opportunities for creativity. However, there are
also many occasions when disagreement and conflict cause frustration
and reduce productivity. This workshop identifies situations in
which conflict may occur and suggests techniques for handling confrontation
and conflict. It also provides exercises for establishing and reinforcing
those techniques.
Audience
Persons in jobs or roles in which managing conflict and disagreement
is important.
Maximum number of participants: 12
Prerequisites
Participation in Arkoa’s Communication Skills and Negotiating
Skills workshops is helpful.
Classroom Requirements
Room set up as horseshoe and large enough for team activities, or
with break-out rooms for team activities. Overhead projector, flip
charts.
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Format
Objectives
After completing this course, participants should be able to:
- Explain the increase in workplace
conflict and what forces are driving this increase
- Explain the motivation for managing
conflict in the workplace
- Explain and compare disagreement
and conflict
- Analyze personal styles and their
implications for conflict management
- Apply effective techniques to managing
conflict.
- Apply effective communication and
negotiating techniques to conflict management
- Explain how to manage difficult individuals
within the context of conflict
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