Description
The term “electronic commerce” means different things to different people. This course reviews these definitions and provides a summary of how business can be conducted electronically. This course also explores the business and technology considerations that are making the World Wide Web a popular vehicle for conducting business.

Audience
Anyone interested in electronic commerce, including technical managers and IT professionals.

Prerequisites
Familiarity with basic computer terminology is required. Familiarity with Internet/World Wide Web concepts is desirable.

Format

• Presentation
  
• Hands-on
  

Objectives
After completing this course, participants should be able to:

• Identify the principal components of electronic commerce
• Compare traditional and electronic ways of doing business
• Recognize commonly used protocols and technologies utilized in an e-commerce site
• Understand differences between business-to-business and business-to-consumer e-commerce
• Differentiate between electronic payment protocols
• Identify large and small business e-commerce solutions
• Understand security risks and alternatives for securing e-commerce systems
• Plan the creation and management of an electronic business

Evolution of Electronic Commerce

• Traditional versus electronic business
• History and growth of electronic commerce
• E-commerce models

Infrastructure for Electronic Commerce

• Networking technologies and protocols
• Internet architectures
• Internet service providers and services
• Enabling tools
• Selling and billing infrastructures
• Purchasing and order management infrastructures

Electronic Commerce Applications

• Business to business
• Business to consumer
• Industries and applications
• Case studies
• Legal issues

Electronic Payment Systems

• Types of business transactions
• Forms of payment
• E-commerce standards
• EDI, EFT, and CALS
• SET
• Taxation

Commercial Merchant Solutions

• Payment infrastructures (CyberCash, CyberSource, CyberTrust)
• Enterprise/large business solutions (IBM, Netscape, Microsoft, Sun)
• Small business solutions

Security Considerations

• Risk areas
• Consumer privacy
• Securing payment processes
• Encryption
• Authentication
• Virtual Private Networks

Electronic Commerce Business Opportunities

• Creating awareness
• Marketing/selling products and services

Establishing an Electronic Business

• Scalable system design
• Integration with legacy systems
• Audit trails and reporting
• Managing the business