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Description
In today’s team-oriented and loosely structured organizations, it
is often a challenge to obtain the agreement and commitment needed
to work productively and meet deadlines. This interactive workshop
introduces the skills and techniques of effective influencing and
refines those skills through extended role playing activities.
Audience
IT professionals. This workshop can also be customized for other
professionals.
Maximum number of participants: 12
Prerequisites
An understanding of communication skills is preferred, such as that
provided by Arkoa’s Communication Skills for IT Professionals
workshop.
Classroom Requirements
Room set up as horseshoe and large enough for team activities, or
with break-out rooms for team activities. Overhead projector, flipcharts.
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Format
- Presentation
- Written Exercises
- Interactive Activities
Objectives
After completing this course, participants should be able to:
- Define “influencing” and identify
factors that affect one’s ability to influence others
- Identify the components of effective
communication
- Describe “rapport” and the different
levels at which it can be established
- Use effective negotiating techniques
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