Description
This interactive workshop provides an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and follow-up. It also provides role-playing exercises that enable participants to apply and refine their interviewing skills. NOTE: This course does not cover recruitment interviewing. See Arkoa's Recruitment Interviewing Workshop for this topic.

Audience
IT professionals who gather and assess information. The workshop can be customized for other professionals.

Prerequisites
No prerequisites.

Classroom Requirements
Room set up as horseshoe and large enough for team activities, or with break-out rooms for team activities. Overhead projector, flipcharts.

Format

• Presentation
  
• Written Exercises
  
• Interactive Activities
  

Objectives
After completing this course, participants should be able to:

• Evaluate the importance of interview planning and preparation
• Describe techniques for effective information gathering
• Design questions to facilitate the interview process
• Develop interview goals and define outcomes
• Structure and conduct interviews
• Identify interpersonal factors that can contribute to successful interview

  
  
  

Introduction

Positioning Interviewing Skills

Planning and Preparation

• Planning
• Collecting information
• Reviewing charts
• Preparing to interview
• Compiling questions
• Reviewing questions

Conducting the Interview

• Interviewing skills
• Preparing to interview
• Conducting the interview
• Reviewing the interview

Following the Interview

• Follow-up actions
• Evaluating information
• Cross-checking information

Conclusion

• Post-workshop assessment