Description
This interactive workshop describes techniques for facilitating the change process. It helps to modify long-standing IT (information technology) organizational paradigms, examines types of change, and allows participants to explore the behaviors and feelings of those experiencing change. Role-playing activities assist participants in becoming agents for change.

Audience
IT managers and professionals at all levels.

Prerequisites
Participants who are unfamiliar with current technology trends should attend the Multi-Tier Client/Server Technical Overview.

Classroom Requirements
Room set up as horseshoe and large enough for team activities, or with break-out rooms for team activities. Overhead projector, flipcharts.

Format

• Presentation
  
• Written Exercises
  
• Interactive Activities
  

Objectives
After completing this course, participants should be able to:

• Identify the causes of change in their companies
• Describe types of change
• Describe alternative organizational, process, and technology models
• Develop plans for person and work group change
• Handle resistance to change
  
  

Introduction

Drivers of Change

• Causes of change
  • Business, organizational, and technology drivers
  • Identify significant changes
  • Identify drivers of change

Types of Change

• Scale and dimensions of change
• Impact of change
• Time frames for change

Technology, Organizational, and Process Models

• Technology models
• Organizational models
• Process model
  
  

Planning and Managing Change

• Planning for change
• Managing change

Resistance to Change

• Group and individual dynamics
• Techniques for facilitating change
• Conclusion