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Description
Information technology (IT) professionals are more productive when
they can negotiate effectively with customers, business users and
managers, vendors, and fellow team members. This workshop explains
how to use effective negotiating techniques. It describes how to
plan for a negotiation, define goals and desired outcomes, prepare
ideal, realistic and fallback positions, use bargaining techniques,
and deal with difficult individuals and situations. The workshop
also provides opportunities for refining negotiating skills through
role-plays and discussions. Each topic is reinforced by exercises
and activities.
Audience
IT professionals involved in both formal and informal negotiations.
Maximum number of participants: 12
Prerequisites
Preferably, participants should have attended Arkoa’s
Communication Skills for IT Professionals workshop.
Classroom Requirements
Room set up as horseshoe and large enough for team activities, or
with break-out rooms for team activities. Overhead projector, flipcharts.
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Format
- Presentation
- Written Exercises
- Interactive Activities
Objectives
After completing this course, participants should be able to:
- Differentiate between different management
roles
- Recognize different management styles
- Set achievable and measurable goals
- Evaluate performance and provide
constructive feedback
- Provide leadership in changing and
challenging environments
- Conduct meetings effectively
- Encourage participation and invoke
enthusiasm
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