Description
Many highly skilled technical professionals feel uncomfortable in a teaching role because they lack instructional skills and techniques. This workshop develops and refines technical training skills through active involvement in a variety of exercises and role-plays. The workshop is also useful for educators who have some teaching experience but need to refine their skills or are new to technical training of adults.

Audience
Technical professionals and educators who deliver technical training.

Prerequisites
An understanding of communication skills is desirable such as that provided by Arkoa's Communication Skills for IT Professionals workshop.

Classroom Requirements
Room set up as horseshoe and large enough for team activities. Overhead projector, flipcharts, video camera and VCR.

Format

• Presentation
  
• Written Exercises
  
• Interactive Activities
  

Objectives
After completing this course, participants should be able to:

• Identify the different ways in which people learn and retain information
• Write measurable learning objectives
• Prepare lesson plans and utilize training aids
• Apply and combine different teaching techniques
• Plan and deliver an effective presentation
• Measure and evaluate training effectiveness
• Identify and apply facilitation techniques

Introduction

Training and the Learning Process

• Learning process and styles
• Adult learners

Assessment Methods

• Assessment techniques
• Analyze the performance issue
• Is training the solution?

Training Development

• The development process
• Writing goals and objectives
• Developing the course
• Training approaches and materials
• Evaluation strategies

E Training Delivery and Facilitation Skills

• The role of the trainer
• Training environment and tools
• Managing the delivery
• Training delivery skills

Evaluation Methods

• Levels of evaluation
• Evaluation tools
• Principles of feedback

Presentation Practice

• Designing the opening, body, and closing of a presentation
• Team presentation perspective